Family Medicine

We understand that medical issues arise outside of typical office hours and/or when the office is closed. Here are your options for care when our office is cannot be contacted. 

Note: Both the Access to Care Centre and the After Hours Walk In Clinic are located on the first floor of our building next to the pharmacy.

Access to Care is a nurse practitioner led clinic that is available for acute medical  episodic medical condition (i.e. sore throat, ear ache, urinary tract infection, cough, etc.)

Patients must call 519-491-6188 for a phone triage and appointment.  This is not a walk in clinic.

Open Monday - Thursday 8 am - 4:30 pm, Fridays 8 am - Noon, Saturday 8 am - 1 pm          

Appointment required, please call 519-491-6188   Please be patient and kind the phone lines can be very busy.

Location: 481 London Rd (by the Pharmacy - 1st floor) 

After Hours walk in clinic is available for acute medical  episodic medical condition (i.e. sore throat, ear ache, urinary tract infection, cough, etc.).  This clinic is a first come, first served clinic and appointments are not accepted.

Open Monday - Friday   5:00 pm - 7:30 pm (or full capacity)

Location: 481 London Rd (by the Pharmacy - 1st floor) 

If you are experiencing a medical emergency or any of these conditions, go to your closest emergency room or call 9-1-1 for an ambulance.

Examples:

• Severe physical trauma, such as that caused by a car accident.
• Suicidal or homicidal feelings
• Loss of consciousness (fainting) if it happened because of an injury or causes an injury
• Severe abdominal pain: especially with fever
• Sudden and severe headache: The worst headache of your life.
• Serious bleeding that doesn't stop with constant pressure after 10 minutes.
• Coughing up blood, blood in your vomit or bright red blood from your rectum (that is not related to hemorrhoids).
• Sudden chest pain or the feeling of a heavy weight (often described as an elephant) on your chest:
  • This could indicate a heart attack. Other signs of a heart attack include pain in the left shoulder or arm, a burning sensation or aching under the breastbone (which can be confused with heartburn), light-headedness, or jaw pain.
• Severe shortness of breath
• Sudden numbness or weakness in the arms or legs and/or sudden onset of blurred vision, which could indicate a stroke. Other possible signs include disorientation and difficulty speaking.
• A very rapid pulse at rest without a fever that is not related to exercise or emotional stress.
• Poisoning. If you have been poisoned, first call Ontario Poison Center at 1-800-268-9017. If a person is unconscious from suspected poisoning, call 911.

If you are experiencing any of these conditions, go to your closest emergency room or call 9-1-1 for an ambulance.